Last updated: 6 April 2026

1. Introduction

PWP Property Services (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. PWP Property Services is the data controller for the personal data collected through this website.

2. What Information We Collect

We may collect the following personal information from you:

• Full name

• Email address

• Payment and billing information (e.g. card details processed securely via our payment provider)

We collect this information when you: enquire about our services, submit a contact form, make a booking or payment, or otherwise correspond with us.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide our property services

• To process payments and manage your account

• To send you service-related communications (e.g. booking confirmations, invoices)

• To comply with our legal and regulatory obligations

• To improve our website and services

We will only use your personal data where we have a lawful basis to do so. This includes: performance of a contract, compliance with a legal obligation, or our legitimate business interests where these are not overridden by your rights.

4. Payment Information

Any payment information you provide is processed securely. We do not store your full card details on our systems. Payments are handled by a trusted third-party payment processor who is also bound by data protection obligations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist in delivering our services (e.g. payment processors, IT support), under strict data processing agreements

• Where required by law, regulation, or a court order

• To protect the rights, property, or safety of PWP Property Services or others

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, accounting, or reporting requirements. In general, we retain customer records for up to 6 years in line with HMRC guidance.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – request a copy of the data we hold about you

• Right to rectification – ask us to correct inaccurate or incomplete data

• Right to erasure – request deletion of your data in certain circumstances

• Right to restrict processing – ask us to limit how we use your data

• Right to data portability – receive your data in a structured, machine-readable format

• Right to object – object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

8. Security of Your Data

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

10. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though this may affect the functionality of the website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review this policy periodically.

12. Contact Us & How to Complain

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

PWP Property Services

Email: phil@pwppropertyservices.co.uk

Phone: 07721611774

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113